Contact Clearcut

Questions, corrections and feedback

If you are writing about a particular page, include a link to the page and explain what you would like us to check. For a correction, quote the statement you think needs changing and include a supporting source if you have one.

Website complaints

Tell us what happened, which page or feature is involved and what you would like us to put right.

For concerns about an insurer’s or broker’s service or decisions, use that provider’s complaints process. A complaint sent to Clearcut does not submit a complaint to the provider.

Contacting Clearcut does not preserve or extend any deadline for a complaint or claim against an insurer or broker.

Need help with an existing policy or claim?

For policy documents, cover changes or claims, contact the insurer or broker responsible for your policy. Use the relevant details in your policy documents or on its official website.

Clearcut does not issue insurance policies, amend cover or handle insurance claims.

For a claim or possible claim, follow your policy’s reporting instructions promptly. Emailing Clearcut does not notify your insurer. Do not wait for our reply before checking what reporting is required.

Please do not send Clearcut confidential policy documents, medical information or client and claim records.